AI Front Desk & Automation
Intelligent Automation for Your Business
Transform your customer experience with AI that works around the clock. From intelligent phone answering to automated appointment booking, our AI integrations handle the routine so your team can focus on what matters.
Understanding AI Front Desk & Automation
The future of business operations is here, and it's powered by artificial intelligence. Unison Payment Solutions brings enterprise-level AI capabilities to businesses of all sizes, automating routine tasks and customer interactions that traditionally required full-time staff.
Our AI Front Desk solutions handle inbound communications across multiple channels—phone calls, text messages, chat widgets, and more. When a customer calls your business, AI answers naturally, understands their request, and takes appropriate action. Need to book an appointment? AI checks availability and confirms the booking. Have a question about hours or services? AI provides instant, accurate answers. Complex situation that needs human attention? AI seamlessly transfers to your team with full context.
The technology behind our AI solutions uses advanced natural language processing and machine learning. It understands context, handles interruptions naturally, and learns from every interaction. Customers often don't realize they're speaking with AI—the conversations are that natural and helpful.
Beyond phone answering, our AI automation extends to appointment reminders, follow-up communications, review requests, and more. Reduce no-shows with automated reminders. Capture reviews while the experience is fresh. Re-engage past customers with personalized outreach. All automated, all on-brand, all without adding staff hours.
The ROI is compelling. A single receptionist costs $30,000-50,000 annually. AI handles unlimited calls 24/7/365 for a fraction of that cost. You're not just saving money—you're providing better service with instant response times, no hold music, and consistent quality on every interaction.
Key Benefits
What AI Front Desk & Automation means for your business.
How It Works
Discovery & Setup
We learn about your business, services, and how you want calls handled. Your custom AI is configured to represent your brand.
Integration
AI connects to your phone system, calendar, and other business tools for seamless operation.
Training & Testing
AI is tested extensively with real scenarios. You approve responses and handling before going live.
Go Live & Optimize
AI begins handling calls and interactions. We monitor performance and optimize based on real-world feedback.
What's Included
AI Phone Answering
Natural-sounding AI answers calls, handles inquiries, takes messages, and books appointments. Customers get instant service while you capture every opportunity.
Smart Appointment Scheduling
AI checks real-time availability and books appointments via phone, text, or chat. Integrates with your existing calendar and booking systems for seamless coordination.
FAQ & Knowledge Base
Instant, accurate answers to common questions about hours, services, pricing, and policies. AI learns your business and represents it professionally.
Intelligent Call Routing
Complex inquiries are seamlessly transferred to the right team member with full conversation context. No repeating information, no frustration.
Automated Follow-ups
Appointment reminders, review requests, and re-engagement campaigns run automatically, reducing no-shows and building loyalty.
Analytics & Insights
Understand call patterns, common questions, and customer needs. Data-driven insights help you improve operations and service.
Pricing Overview
Transparent pricing for your business.
Monthly Subscription
Flat monthly fee based on expected volume
Per-Interaction
Pay only for calls/messages handled
Hybrid Plans
Base fee plus per-interaction for flexibility
Contact us for custom pricing based on your specific needs and volume.
AI Front Desk & Automation FAQs
Will customers know they're talking to AI?
Modern AI is remarkably natural—many customers don't realize they're interacting with AI. That said, we recommend transparency. Customers appreciate knowing AI is there to help them quickly, and it sets appropriate expectations. You can choose how to handle disclosure.
What happens with complex requests AI can't handle?
AI is trained to recognize when human help is needed. Complex inquiries are seamlessly transferred to your team with full context—the customer doesn't repeat information, and your staff sees the complete conversation history. You define what triggers a transfer.
How does AI integrate with my existing systems?
We integrate with popular scheduling systems (Calendly, Acuity, ServiceTitan), CRMs (Salesforce, HubSpot), and communication platforms. Custom integrations available via API. Your AI has real-time access to the information it needs.
Can AI handle my specific industry terminology?
Yes! AI is trained on your business specifically. Industry jargon, service names, and common customer questions are all incorporated during setup. The more context you provide, the better AI represents your business.
What languages does AI support?
AI can handle calls in multiple languages, including Spanish, French, and many others. Specify your language requirements during setup.
How quickly can I get AI set up?
Basic setups can go live within a week. More complex integrations typically take 2-4 weeks. We handle all technical work—you just need to provide business information and approve the configuration.
Services That Pair Well
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